Everything You Need to Know — Before You Book

Flat-rate services include a set list of tasks within a fixed time. Hourly services give you full control — we clean based on your priorities, and you’re billed only for the time used.

Hourly cleaning is billed based on the actual time spent in your home. You only pay for the hours worked — no hidden fees or surprise charges.

Our standard cleaning goes beyond the basics. It includes detailed dusting, thorough vacuuming and mopping, full surface wipe-downs in kitchens and bathrooms, and careful tidying of common areas. While not a full deep clean, it’s more comprehensive than most standard packages — perfect for maintaining a fresh, guest-ready home. You’re also welcome to request additional tasks if time allows.

For full home cleanings, we require a minimum booking of 2 hours to ensure a high standard of service. However, for smaller jobs — such as single-room or event cleanups — we also offer 1-hour bookings through our flexible hourly service. Just choose what fits your space and needs best.

Yes, our cleaners arrive fully equipped with high-quality, eco-friendly cleaning products and tools. However, if you prefer that we use your own supplies or equipment — no problem! Just let us know in advance, and we’ll be happy to accommodate your preferences.

Absolutely. Every team member is fully vetted, background-checked, and insured for your peace of mind.

Yes, as long as time allows. If additional time is needed beyond the flat-rate session, you’ll only be billed for the extra time — not the extra task itself.

Not at all. You can choose to be present, provide access instructions, or leave a key in a secure location.

With a Premium Membership, you’ll receive priority when requesting the same cleaner for recurring services. Regular members may also request a preferred cleaner for an additional fee. Please note that availability depends on the cleaner’s schedule — if your requested time isn’t available, we may offer an alternative time slot or assign another trusted professional. Regardless of who completes the job, every cleaning follows our standardized checklist to ensure quality and consistency.

You can easily reschedule or cancel your appointment through your online account or by contacting our support team — no penalties if done at least 24 hours in advance.

With a PieceofClean Membership, you unlock a range of exclusive perks designed to save you money, add flexibility, and enhance your overall cleaning experience.

• ✅ Lower hourly rates: Enjoy discounted rates — as low as $29/hour, compared to the standard $39–$48/hour.
• ✅ Priority booking: Access high-demand time slots before they’re gone.
• ✅ Flexible scheduling: Pause, reschedule, or adjust bookings with ease.
• ✅ Bonus subscription boxes: Premium members receive seasonal home & wellness boxes every 3–4 months.
• ✅ Preferred cleaner request: Premium members get priority when requesting the same cleaner for recurring services.
• ✅ Free small add-ons: Need your trash taken out, a few dishes cleaned, or your couch cushions vacuumed? Members can request small additional tasks at no extra charge — when time allows.

Membership is perfect for regular clients who value consistency, convenience, and a little something extra — all without the extra cost.

Yes, our membership is flexible and comes with no long-term commitment. You can pause or cancel your membership at any time — all we ask is that you notify us at least 30 days in advance by emailing support@pieceofclean.ca. If no notice is given, your membership will automatically renew at the end of your current billing cycle.

No, membership is optional — but recommended for frequent bookings due to the cost savings and added benefits.

Yes. Our welcome offer is exclusively available through our membership program. After your first discounted cleaning, your membership is activated and the 30-day billing cycle begins.

We offer extra flexibility for new clients:

If you decide not to continue, you can cancel your membership within the first 7 days — and your plan will be deactivated at the end of the initial month with no further charges.

If you cancel after the 7-day period, your membership will remain active until the end of the current 30-day cycle, and one final payment will be processed before cancellation.

To cancel, simply email support@pieceofclean.ca with your request.

New customers can get their first 3-hour cleaning for just $39 as part of our membership program. Your membership starts after your first cleaning, with no long-term commitment required.

Absolutely. We offer tailored solutions for Airbnb hosts, including guest-ready setups, post-checkout cleanings, and even back-to-back turnovers — all available through our hourly service.

You can book cleanings for multiple addresses; however, please note that each membership is tied to a single residential or commercial address. If you manage more than one property or want to book on behalf of someone else, separate memberships will be required for each location to ensure accurate scheduling and service consistency.

Yes. We exclusively use eco-friendly, non-toxic products that are safe for children, pets, and the environment — at no extra cost.

All payments are processed securely online after your service is completed. You’ll receive an invoice detailing the time spent and tasks performed. No surprise charges — ever.

Yes! You can book, edit, or cancel your appointments anytime through our online system. It’s quick, easy, and always available.

If parking is not available at your location, please let us know in advance. Clients are responsible for arranging access or covering any parking fees if required. We’ll always do our best to find a nearby spot, but pre-arranged parking helps us stay on schedule.

Yes, we do clean finished basements. Just include the basement in your booking details so we can allocate enough time. Please note that unfinished or utility basements may be excluded unless specifically requested and accessible.

We’ll clean under light and easily movable furniture (like small tables or chairs). For safety and liability reasons, we do not move heavy furniture such as sofas, beds, or large cabinets. However, we clean around and as far underneath as tools allow.